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Customer Service

How can we
help you?

Whether it's your account, a simulation question, or a technical issue — we're here to help. Find answers below or reach out directly.

< 24h
Response time
24 / 7
Email support
100%
Resolution rate
All systems operational
99.9% uptime
Support categories
What do you need help with?
Select a category below to find relevant answers, or scroll down to our FAQ for the most common questions.
🔐
Account & Login
Password resets, email changes, account verification, sign-in issues, and session management.
📊
Trading Simulation
Orders, positions, portfolio tracking, exchange data, price feeds, and P&L calculations.
🎓
Learning & XP
Learning modules, XP rewards, prestige progression, badges, achievements, and leaderboard.
⚙️
Technical Issues
Page loading errors, browser compatibility, mobile display issues, and performance problems.
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Billing & Subscription
Plan upgrades, payment methods, invoices, cancellations, and refund requests.
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Feature Requests
Suggest new features, report bugs, or share feedback to help us improve the platform.
Frequently asked questions
Common questions
Quick answers to the most common queries we receive. Can't find what you're looking for? Send us a message below.
Is the money on the platform real?

No. All trading on Empowered Kapital uses simulated (virtual) money. No real financial transactions take place. The platform is an educational tool designed to teach disciplined investing through realistic market simulation.

How does the prestige system work?

There are 10 prestiges, each with 50 levels. You earn XP through trading, completing learning modules, and maintaining streaks. When you reach level 50, you can prestige — resetting your level and XP while keeping your portfolio, trades, and badges. Each prestige unlocks a new badge and title.

Which exchanges and instruments are available?

We simulate 13 global exchanges including LSE, NYSE, NASDAQ, Frankfurt, Shanghai, Tokyo, SIX Swiss, NSE India, TSX, ASX, Euronext, plus ETFs, commodities, and bonds — over 2,100 instruments in total. Prices are simulated and do not reflect real market data.

How do I reset my account or start over?

You can clear your browser's localStorage to fully reset all data — portfolio, XP, prestige, and badges. Go to your browser's Developer Tools → Application → Local Storage and clear all entries starting with "ek_". Alternatively, email us and we can guide you through the process.

Is there a mobile app?

Not yet — Empowered Kapital is currently a web-based platform optimised for desktop browsers. A mobile app is on our roadmap. The site is responsive and works on mobile browsers, but the full trading experience is best on desktop.

Can I connect a real broker account?

Broker API integration is a planned feature for qualified users who reach Prestige 10. This will allow you to connect a supported broker and execute real trades using the skills and discipline you've built on the platform. This feature is not yet live.

How is my data stored?

All portfolio, trading, and progression data is stored locally in your browser's localStorage. No personal trading data is sent to our servers. Email subscriptions and account credentials are the only data stored server-side.

What browsers are supported?

Empowered Kapital works best on Chrome, Safari, Firefox, and Edge (latest versions). We recommend a desktop or laptop for the full experience. Internet Explorer is not supported.

Get in touch
Contact our team
Can't find an answer above? Our support team is ready to help. We aim to respond within 24 hours.
✉️
Avg. response < 24h
Email Support
For all enquiries — account issues, technical problems, feedback, or general questions. Include your account email and a detailed description of the issue.
Fabianthandersen@hotmail.com
📋
Self-service
Help Yourself
Many issues can be resolved without waiting for a response. Here are some quick actions you can take right now:
→ Account Settings → Preferences → Learning Path → Back to Platform
Send a message
Open a support ticket
Fill in the form and our team will get back to you by email — usually within 24 hours.
Our process
How support works
01
Send us an email
Describe your issue with as much detail as possible. Include your account email, browser, and any screenshots if relevant.
02
We investigate
Our team reviews your request and investigates the issue. For technical problems, we may ask for additional information.
03
Resolution delivered
We reply with a solution, fix, or next steps — typically within 24 hours. Complex issues may take longer, and we'll keep you updated.